see frequently asked questions to get quick answers for any issues you may be having
We offer next day and standard delivery provided by our partner courier Royal Mail
To be eligible for guaranteed next day delivery your order must be placed between Mon-Fri before 14:00
Any order placed Mon-Fri after 14:00 are not eligible for the next day delivery guarantee.
If your order is placed on Saturday or Sunday your order may be delivered the following Monday.
Sometimes issues arise during the delivery of your parcel so please allow 1 extra day for your order to arrive.
If you are still having issues regarding the delivery of your order please get in contact with us.
Delivery is £5.99 for next day delivery and £3.99 for standard delivery)
Standard pricing covers most areas of the UK excluding certain zones (these zones are clearly demonstrated at checkout)
Delivery is FREE for orders over £30
All customers are sent direct tracking information to the email address used at checkout and will also be sent tracking updates/information by Royal Mail
If a phone number is also provided you will receive SMS updates for your order at each delivery step.
You can also track your delivery directly from our website here.
Please refer to the tracking information sent to email address used at checkout for full information and delivery updates for your order.
If you are still having issues please get in contact with us.
If you are a registered customer, you can log into your account and check your order status aswell as all previous orders.
If you do not have an account we will keep you updated via the email address used to place the order.
You will recieve an order confirmation email shortly after placing your order.
You will recieve this in your order confirmation email, or if you are a registered customer you can see this within your account.
All order numbers begin with KPC.
If for any reason you wish to cancel your order please get in touch with us as soon as possible.
Due to quick turnaround times we only have a very small window as to when we can cancel an order.
Unofrtunately we are unable to cancel or amend an order once it is with our fulfilment centre. Therefore we advise customers must ensure they check their order carefully after submitting.
We encourage customers to ensure all information on their order is correct before checking out.
If the incorrect shipping address has been given you must contact us immediately. However, we only have a small window that we are able to make changes.
Once orders have began processing at our fullfillment centre we are unable to make any changes.
We are unable to make changes to the items that have been ordered. If you require more items you will need to place an additional order. If you have ordered items you no longer require you will need to return them to us in original condition in exchange for a refund. (we do not cover return postage if any information has been submitted incorrectly for an order)
Customers who enter incorrect details for their order are solely liable for all reprocessing & return fees.
If you have any issues with your order and can't find relative information within our FAQ. Please get in contact us so we can help.
Returns & Refunds
If for any reason you wish to return your order/items please contact us beforehand to ensure we can advise you on the next steps and keep track of your return.
If you are returning items due to an error we have made we will cover the return postage fee.
If you are returning items for reasons outside of our own errors we do not cover the return postage fee and this will have to be paid by the customer.
Please take a look at our returns & refunds policy for full information.
(All items must be returned in original condition to be eligible for a refund)
Refunds can take up to 14 days to appear back into the original payment method.
We try our best to process returns as soon as possible. If you are still having issues, please get in contact with us so we can help further.
If for any reason you would like a refund or aren't happy with your order please contact us, explaining clearly your issue so we can help you further.
If we have made an error with your order or aren't happy with how you have recieved it, we will organise the return for you / or cover the return fee.
If you are returning for a reason outside of our errors, the customer will have to pay the return postage fee.
Please see our returns & refunds policy for full information.
If you are unhappy with your order / items, please get in contact with us so we can assist you further.
All returns must be sent to our warehouse.
KIDSPARTYCRAFT, Unit 3, 2 Blaydon Road, Sandy, Beds, SG19 1RZ United Kingdom.
KidsPartyCraft is one of the UK's fastest-growing online kids stores, where you can purchase high-quality, themed party & craft supplies, toys, and branded goods for children of all ages at prices that cannot be beaten.
KidsPartyCraft is a family-operated business. Our mission is to deliver the widest range of high-quality, safe, and affordable products which are responsibly sourced and complement childhood through fun, learning, and exploration.
Our mission is to provide an amazing range of products at prices that cannot be beaten. We value providing an amazing service and great shopping experience over profit which is what differentiates us from the bigger brands.
A unique feature of our store is allowing customers to purchase products in singular quantities and completely customise orders to their needs. Say for example your'e having a party for 30 kids, we give you the choice to purchase 30 of every product needed and tailor your order to what suits you.
We are constantly researching the market and updating our catalog to ensure we remain the best value kids party store in the UK.
If this is your first time on our site, firstly, let us give you a warm welcome and a thank you for taking the time to browse our store.
We hope you are able to find everything your looking for at prices that cannot be beaten.
Take a look at all our amazing reviews on the dedicated reviews page within our store or see this link to see all reviews and store rating on our verified 3rd party reviews company.
We are happy to have over 2500 five star reviews
We strive to ensure all products on our store remain in stock but sometimes we may not be able to get hold of some items.
You can fill in an out of stock from on the product you are after to recieve an email letting you know once it is back in.
We are constantly adding new products to our store every week and strive to stock products following the latest trends, kids shows & brands.
If you can't find an item your looking for within our store, please contact us and we can try to source this for you.
We welcome any and all customer feedback and really take on the opinions of our valued customers.
If you have any suggestion or have some general information for us, please don't hesistate to contact us and we will try our best to facilitate you.
If you still can't find an answer to your question or have a unique enquiry, please don't hesistate to get in contact with us so we can help.