FAQ's
Your questions, answered.
Ordering & Delivery
What are your delivery options and times?
We offer a range of delivery options to suit your needs:
Standard Delivery: Usually arrives within [2-4 days].
Express Delivery: Receive your order within [2 days, usually next day].
International Shipping: We do not offer international shipping currently.
How much does shipping cost?
Our Standard shipping fee is £3.99 and this is on a Royal Mail 48 hour service.
Shipping is free for orders over £30.00, and will be sent on a Royal Mail 48 hour service.
For express shipping (1-2 working days) Royal Mail 24, the fee is £5.99
Do you offer international shipping?
We currently do not offer shipping outside of the UK.
Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive a tracking number via email.
Also, if you have an account, simply log in and you can see the status of your order in the account menu.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please reach out to us at info@kidspartycraft.com. We’ll help track down your package as soon as possible.
Do you offer same-day or express delivery?
We currently offer express delivery within [2 days] but not same-day delivery. To ensure fast delivery, please select the express option at checkout. All orders placed before 2pm are dispatched on the same working day, excluding weekends, bank holidays and any seasonal holidays.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not, you can return items within [30 days] of receiving your order. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns Policy page for more details.
How do I return an item?
To initiate a return, please contact us at info@kidspartycraft.com. We'll provide you with instructions on how to send your item back. Once received, we’ll process your return as quickly as possible. All returns are at the cost of the customer and will only be refunded once the return is received and checked.
How long does it take to process a refund?
Refunds are typically processed within [2 days] of receiving your returned item. You will receive a confirmation email once your refund is issued. Depending on your payment method, it may take additional time for the funds to appear in your account.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for products of the same value. To exchange an item, please reach out to us at info@kidspartycraft.com to check availability and start the process. The return of the original product will be at the customers expense.
Products & Stock
Are your products safe for children?
Yes! All of our products meet or exceed safety standards and are carefully selected with children in mind. If you have specific concerns or need more information about a product, please check the product description or contact us at info@kidspartycraft.com. As a general rule of thumb, all products are suitable for ages 3+ unless otherwise stated.
How do I know if a product is in stock?
Our website displays real-time stock information. If a product is available, you’ll see an “Add to Cart” button. If an item is out of stock, you’ll see a message indicating it is unavailable. You can also sign up for restock alerts if offered.
Do you restock sold-out items?
We frequently restock popular products. If an item is currently unavailable, you can sign up for back-in-stock notifications (where available) or contact us at info@kidspartycraft.com to get an estimated restock date. Generally, if a product is a clearance item, we won't re-stock it.
Can I request a custom product or theme?
We love bringing your ideas to life! If you have a specific request or need help with a custom order, please reach out to us at info@kidspartycraft.com, and we’ll do our best to accommodate your needs.
Payments
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as smooth as possible, including:
Credit/Debit Cards: Visa, MasterCard, American Express
Digital Wallets: PayPal, Apple Pay, Google Pay
Other: Klarna
Is it safe to shop on your website?
Absolutely! Our website uses secure encryption technology to protect your personal information. Payments are processed through trusted payment gateways, ensuring your data is safe and secure.
Do you offer gift cards or discount codes?
Yes, we offer both! You can purchase gift cards directly on our site, perfect for gifting. We also run promotions regularly—keep an eye out for discount codes on our website or sign up for our newsletter to receive exclusive offers.
Account & Orders
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and view your order history.
How do I create an account?
Creating an account is simple! Just click on the "Account" icon at the top of the page. Fill in the required details, and you're ready to go.
How can I view or manage my orders?
If you have an account, simply log in and go to the "My Orders" section to view your order history, track shipments, and manage your details. If you ordered as a guest, you can track your order using the tracking link sent to your email.
Contact & Support
How can I contact customer service?
We’re here to help! You can reach our customer service team by:
Email: info@kidspartycraft.com
Contact Form: Visit our Contact Us page
What are your customer service hours?
Our team is available to assist you during the following hours:
Monday to Friday: 9am - 4pm
Weekends & Holidays: Closed
Do you offer live chat support?
We don't currently have a live chat function, please feel free to use the other contact methods to get in touch.
Other
Do you offer wholesale or bulk order discounts?
Yes! We do offer wholesale and bulk order discounts. Whether you're planning a large event or need to stock up for your business, we can provide personalized pricing based on the size of your order. Please contact us directly to discuss your needs and get a quote tailored to your specific requirements.
Can I cancel or change my order after it’s placed?
Once an order is placed, we begin processing it immediately to ensure fast delivery. As a result, cancellations or changes may not always be possible. However, if you need to modify your order, please reach out to us as soon as possible, and we will do our best to accommodate your request. If your order has already shipped, you may need to go through our return process.
Are your products eco-friendly or sustainable?
We are committed to offering products that are as eco-friendly and sustainable as possible. Many of our items are made from recycled or sustainably sourced materials, and we strive to minimize packaging waste by using environmentally friendly options. We're constantly working to improve our sustainability practices and will keep you updated on any new eco-friendly offerings.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.